The Role of Knowledge Management in Achieving Organizational Health in Local Universities

Abstract

The study aimed to explore the reality of implementing knowledge management and the reality of organizational health application in local universities from the perspective of administrative staff members. It also aimed to propose ways to apply knowledge management to achieve organizational health in local universities. To achieve these goals, a descriptive survey methodology was used, and a questionnaire served as the tool for the study. The study population consisted of (245) administrative staff members, from which a random sample of (86) members was selected. The study found that the application of knowledge management processes at the local university under study was of a high degree, and that the process of applying knowledge was the most implemented of the knowledge management processes. Additionally, organizational health at the local university under study was achieved at a high level, with the most common area being task needs (clarity of objectives – efficiency of communications). Several suggestions were derived to enhance the application of knowledge management and achieve organizational health in the local university, including the necessity to adopt development programs for administrative staff members to keep up with ongoing and emerging changes, as well as the importance of utilizing their tacit knowledge and involving them in administrative decision-making. In light of these results, the study concluded with a series of recommendations, including the importance of establishing a new department concerned with knowledge management within the structure of one of the higher management units of the university to manage, organize, and oversee all administrative processes of the organization, thereby enhancing the application of knowledge management across the university, and appointing a qualified leader capable of efficiently performing his knowledge-related roles. The citation percentage reached (4%) (see Appendix No. 5).